Frequently Asked Questions (FAQ’s)

  • What is Direct Primary Care?

    Direct Primary Care (DPC) is a type of primary care relationship made between patients and their provider, without sending claims to insurance providers. So it leaves out the “middle man”

    Direct Primary Care at Daisy provides convenient, integrative, and affordable exclusive access to highly personalized primary care services. Your membership entitle you to unlimited visits, via in office, video, or phone. We are reachable after hours as well…the goal is to keep you out of the urgent care and ER.

  • Why Direct Primary Care?

    Nowadays, most insurance plans have a high deductible. So you get your once a year free preventative visit, then all other visits are out of pocket until you meet your deductible. For around $1000 per year, you get unlimited visits throughout the year.

    Your membership includes a daily multivitamin and great discount on other integrative services like vitamin infusions, b12 shots, hormone therapy, and more...shall you use any other services.

  • What is Integrative Care?

    Integrative care means we use both traditional western medicine like labs, imaging, and medications; but we also ask our patients to incorporate alternative treatments such as vitamin infusions, acupuncture, detox, essential oils, supplements, and more.

    Evidenced based care is important to us. For our product recommendations, we like to utilize organizations that provide education, conduct research and have exceeded quality control measures.

  • Will there be a copay when I come for a visit?

    No copay if you are a member.

  • Are there any contracts?

    There are no contracts. We do ask for a 30 day notice in writing to cancel. Can be via email or text. A minimum of the first month of membership and a registration fee is paid upfront and is non-refundable.

    If you cancel and have a balance, you will be required to pay the current balance for the current month, and cancellation will be effective immediately.

    Memberships are ongoing and open, but must be paid ongoing in order to maintain service with us.

    We do suggest you locate a new primary care provider before cancelling your membership.

  • How will DPC save me money?

    -You won't have to pay a co-pay for visits.

    -We've negotiated amazing prices for prescription medications, blood tests, X-rays, and MRI/CT. If we had contracts with insurance companies, we would be legally obligated to charge higher prices.

    -Most DPC patients find a high-deductible, low-premium insurance plan so they're covered in the case of a major health need, like surgery.

  • What can Daisy do for my healthcare needs?

    Our office can treat 80% of healthcare problems.

    All memberships begin with a wellness visit, which includes basic labs.

    We then discuss recommended screenings for your age, ie. mammogram, pap smears, colonoscopy.

    We have negotiated cash price for outside care...to give you an example, your well woman exam is included, but you will have to pay for the lab to run the pap, hpv test.

    We can also treat you if you are sick, sinus infection, sore throat, uti, etc.

  • I am healthy, what is the benefit of DPC?

    Everyone benefits from a service created directly for them. Our service is truly custom healthcare. We love to focus on prevention, and help you enhance your health, but we’re here for you if you're sick or hurt.

    Every visit with us will be personal, relaxed, and not rushed. As we get to know each other and understand your needs, we can truly help you achieve optimal health.

  • May I restart my membership if I cancel?

    Yes, as long as you left on good terms (we do allow for re-enrollment after cancellation, but members will be charged a re-enrollment fee of $200 per household before services can be restarted.

    If a member had a balance with us, that balance, plus the re-enrollment fee, plus the monthly fee must be paid before the membership is restored.

  • Can I just have a visit without being a member?

    Yes you can, but there are no discounts associated. Membership includes unlimited visits, and yearly labs. So do a cost comparison and that will help you decide. A one year membership for an adult is $1020. If your deductible is $1500 or more, you will save with a membership. Our members get the contracted pricing for labs, supplements, etc.

  • I have existing health problems, will Daisy accept me?

    Our memberships eligibility is not based upon any pre-existing health conditions. We meet you where you are in your health journey and hopefully we can enhance it.

    If you currently take medications, we have negotiated deeply discounted medication cost. If any imaging, labs, or outside services are needed, we have negotiated that cost as well.

  • Are there any "extra" fees?

    We are transparent in our fees. Care to our members can take place without any extra fees, only cost is your membership cost!

    If there are any additional needs for services, medications, products, procedures, we always list prices upfront.

    If we recommend outside services, like a specialist referral, we have already contacted them, and give you upfront, reasonable pricing.

  • What are the "extra" cost for labs, meds, imaging, etc?

    Your membership will include a set of labs once per year. This is a CBC, CMP, Lipid Panel, and A1C. For labs, test, other services not included, it is significantly discounted, 50-70% less than insurance based cost.

  • What are your hours?

    Our normal hours are Monday-Wednesday from 9:00am - 5:00pm and Thursday from 9:00am - 7:00pm.

    We use Friday as our admin day, as there is a great deal of administrative work when it comes to providing great care.

    All members have access to their provider 24/7/365 by phone and after-hours visits if necessary for urgent matters. Please respect that your provider has a family and responsibilities outside of Daisy, so please reserve contact after hours for emergencies and not routine matters like a quick question, that is not urgent, medication refills, question about a lab, questions about your treatment plan, you were having a debate with your cousin about something healthcare related, etc. We really had someone call us at 9 pm with this scenario, it’s inappropriate.

    If you had a great thought or question in the middle of the night…that is fine, just send an email instead, we will see it the next morning. Angie says she thinks best at weird hours.

  • Do You Take Walk-In's?

    Unfortunately we do not take walk in’s. Sometimes we are out in the community seeing members, or currently with a member. Your best option is to message us in the spruce app or call (602) 344.9737, tell us what’s going on and we can go from there. You will get a faster response in the spruce app.

    We can always offer same or next-day to our members if you are sick.

    New members will be contacted within 48 hours and will then be scheduled. As a new member, we have to prepare; look over your intake, configure how much time your first visit will take, etc. New members can usually be seen in less than a week. All new memberships begin with the annual wellness visit, which includes basic lab work. As a new member, we prefer to see you in the morning and to be fasting for 8-12 hours (you can have water). This is the main reason a new member visit is not scheduled the same day.